FAQ

 

What is your shipping policy?

DOMESTIC (Australia & New Zealand)

All of our products are shipped via Australia Post with tracking. We offer a shipping flat rate of $9.99 and free shipping on all domestic orders over $100. All orders will receive a notification email once the item(s) has been shipped.

We also offer express post with a flat rate of $15 which can be added at check out.

 

INTERNATIONAL

All of our international orders are shipped via Courier. We offer a shipping flat rate of AU $25 (plus AU $5 for each additional item). All orders will be provided with a tracking code and will receive a notification email once the item(s) has been shipped.

 

What is your returns policy?

Any item can be returned for a full refund if it meets the following criteria:

  • Has a problem that would have stopped someone from buying the item if they had known about it.
  • Is unsafe.
  • Is significantly different from the sample or description.
  • Doesn’t do what we said it would do, or what you asked for and can’t be easily fixed.

In addition, we also offer refunds or exchanges if you change your mind provided that it meets the following criteria:

  • The item must be unworn, unwashed and have the original tags still attached.
  • All returns must be made within 14 days of shipping. Refund will exclude any postage costs. 

 

Questions, suggestions & comments?

Send us an email